Cancellation & refund policy

Free cancellation up to 24 hours

You can cancel or change your booking free of charge up to 24 hours before the pickup time. Reply to your confirmation email, email hello@keftransfer.is, or send a WhatsApp message to +354 783 1858. Please include your reference number (for example KT-261008-ABCD).

Changes

Changes to the time, address or number of passengers are free when you tell us in time, subject to availability. If your flight changes, just send us the new flight number.

Flight delays

We track your flight. A delayed flight is not a cancellation: we wait, and 60 minutes of waiting after the actual landing time is free. If you expect to be later than that, send us a WhatsApp message and we will do our best to wait.

Cancelling within 24 hours

If your plans change less than 24 hours before pickup, please tell us as soon as possible so the driver does not wait for you.

Refunds for online payments

If you paid online and cancel at least 24 hours before pickup, we refund the full amount through PayPal to the card or PayPal account you paid with. If you chose to pay the driver, nothing was charged, so there is nothing to refund.

If we have to cancel

In the rare case that we cannot do your transfer (for example because of illness or roads closed by weather), we will tell you as early as possible and help you find another option. Anything you paid us in advance is refunded in full.